Urbano Fashion is known for being a youth-centric, digitally-native apparel brand that offers trendy and quality-driven clothing at affordable prices, particularly targeting the Indian market. They specialize in clothing for men and children, including items like jeans, chinos, t-shirts, shirts, jackets, and hoodies. Urbano Fashion focuses on making the latest designs and trends accessible to consumers through online marketplaces and their own website. According to the survey, many users experience complaints while shopping from it and file Urbano Fashion complaints if they do not receive a response or resolution from customer care. Here are the several steps you can follow to resolve complaints against Urbano Fashion.
Common complaints against Urbano Fashion
Bad customer service: The customers have also accused the company of its bad customer service. Major complaints include its access to customer support and inconsistency in problem resolutions.
Product Quality: The quality and authenticity of the products are mostly bad at third-party sellers. Consumers are dissatisfied with substandard or counterfeit products, which some receive.
Inconsistency size: Customers often face issues regarding the size and fitting of the products which make the consumers feel frustrated and dissatisfied.
App and Website Issues: Technical issues with the app or website, for instance, glitches or crashes while making an order can take out a toon from a user’s face.
No Refund: Not getting any refund on returning an item or on an incomplete item delivered, despite multiple follow-ups they keep on ignoring your calls and emails.
How to get complaints against Urbano Fashion solved?
Reach to customer support team
Start by reaching out to Urbano Fashion customer service department. You can typically find their contact information on their website or on your purchase receipt. Explain the issue you’re facing with your product and provide any relevant details such as your purchase date, invoice number, and the nature of the problem.
Use Social Media platform
You can also contact Urbano Fashion through social media. Social media have served as a channel and forum where consumers have openly raised issues and called out the companies. Follow Urbano Fashion through their accounts in Facebook and Twitter. Social media sometimes gets a faster reply from their marketing/influencing team which strives to defend the reputation of the brand online.
Online Consumer Complaints Forums
Online consumer forums can be very effective tool to raise your voice for grievances and seek a resolution. Websites like Voxya provide options to register a complaint against Urbano Fashion. It not only raises consumers’ voices but also supports legal action if needed. Voxya is different in terms of its complaint escalation and legal litigation process.
Fill a complaint in consumer court
If all previous attempts to seek successful help and relief from using Urbano Fashion have been unsuccessful, the final choice is to seek legal action in consumer courts. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location.