How to resolve complaints against mPokket?

mPokket is a mobile app based digital lender. mPokket offers instant personal loans to India’s underserved youth — college students, salaried employees, gig economy workers and self-employed individuals. Customers can get the loan amount credited to their bank account through instant credit after they have done their KYC on the app. mPokket is even capable of lending credit to new to credit borrowers or borrowers with poor credit scores. However, despite its wide usage and many users in India, people encounter complaints with mPokket. If you encounter issues, you can file mPokket complaints by following simple steps as follows.

Common complaints against mPokket.

Transaction Failures: Many consumers face the issue of failed transactions repeatedly which is very frustrating, especially if the money doesn’t get refunded promptly.

Customer Service Issues: Consumers often encounter bad customer service from mPokket’s customer care team such as delay in response or unhelpful in providing solutions.

App Crashes and Bugs: A few customers often face crashes and bugs which, lead to difficulties in completing transactions.

Security Concerns: There are many users in India who lodge complaints about the deficiency in security which makes the users feel anxious about the safety of their financial data.

Refund Delays: Consumers often complain for getting slow refund processes. Generally, they are asked to wait weeks for a refund on failed transactions.

How to resolve complaints against mPokket?

Use In-App Support

You can get help from mPokket App by navigating to help and support section and select relevent category, to detail your issue Slice often provides automated solutions and give further assistance. To resolve your issue you can also raise a support ticket.

Contact the Customer Care team

First, you can get in touch with mPokket customer care team via phone or email available 24/7. mPokket’s customer care number is 0120–4456–456. And if you want to mail your concerns in writing you can mail them on their official Email ID.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is an effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution. Give details like screenshots, emails, or messages exchanged with mPokket.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Voxya provide avenues for filing complaints against mPokket. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against mPokket in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer.