How to resolve Zoomcar Complaints?

Zoomcar is India’s largest car-sharing marketplace, which enables its users to rent cars by the hour, day, week, or month. It holds the title of India’s biggest car-sharing platform, wherein more than 25,000 cars are listed over 38 cities of the country. It also enables hosts to share their cars and earn passive income. Zoomcar is known for its fleet management and customer service, aiming to provide convenient and flexible mobility solutions. But sometimes we face trouble while buying a car for rent. In fact, few consumers have reported that they started facing issues with cars during the journey. In this article, we will discuss about Zoomcar complaints and how to resolve them.

Common Issue Reported against Zoomcar.

Issue Unresolved: Most of the consumer complaints remain unsolved by the Zoomcar customer care or they make very delayed resolutions which cause frustration to the users.

No service provided: Consumers were denied the relevant service that they were eligible for during car leasing. Consumers were also not provided with a replacement of the car.

Bad Customer Support: Many people have complained that customer support teams never revert back to their issues. Most companies’ customer support often tend to ignore contacting the consumers through emails, messages, and calls if there is some issues found in the car.

Vehicle Maintainance: Consumers often complain citing that it also reflects on the condition in which the cars are cleaned and maintained. Customers may complain that they found cars not being properly maintained or not as described.

How to resolve Zoomcar Complaints?

1. Contact Automobile Company:

First the consumer should try to contact the Zoomcar customer care in case for issues in the vehicle. They care about what customers say because they have to compete with other competitors. They usually solve problems quickly when customers complain.

2. Use Social Media:

Secondly, You can also engage through social media platforms which is an effective tool to file complaint. Social media serves as a powerful platform for consumers to publicly address concerns and hold companies accountable. Tagging them on Social media sometimes get faster responses from their marketing/influencing teams aiming to protect the brand’s reputation online.

2. Send Legal Notice

You have the option to issue a legal notice to online learning platform. If they are performing fraudulent activities, you have the option to take legal action by filing a case in a consumer court. Voxya’s team of best lawyers who can help you to send a professional legal notice.

3. File a case in Consumer Forum

Moreover, exploring online consumer forums becomes pivotal, If still your problem exists and can’t be solved and you’re seeking for more avenues and possibly legal means, you can opt these actions too. Platforms like Voxya are reputable platforms where consumers can state their grievances and seek judgments. Voxya, in particular, is recommended for those considering legal action.