How to resolve Cars24 Complaints?

Cars24 is an online platform in India used for buying and selling second-hand vehicles with digital experience. It provides detailed information about the price to sell cars, subsequent to its online appraisal. The platform often emphasizes transparency, convenience, and efficiency in both buying and selling processes.But sometimes we face trouble after buying a Car from Cars24. In fact few consumers have reported that they started facing issues with Car Dealer as soon as they deposited the advance money for buying a car. However as per the survey, many people face issues with the car they purchased from Cars24 and file Cars24 Complaints. In this article, we will discuss about how to resolve Cars24 complaints.

Most Common Cars24 Complaints.

Quality of service: Users have lodged complaints regarding the quality of the car service which seems below standard, with specific areas prone to damage with use. Some owners have reported problems with bad and inconsistent finish.

Bad Customer Support: A lot of individuals have expressed their concerns about the lack of response from their customer support team. If damaged found, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Vehicle Maintenance: Consumers often file complaints which include concerns about the cleanliness and maintenance of the cars. Customers may find that vehicles are not well-maintained or are not as described.

Faulty car sold: Sometimes customer is deceived by the company by selling them defective pieces, many companies does not accept this fact and do not provide any replacement and refund.

Issue Unresolved: Most of the time consumer complaints remain unsolved by the companies or they make very delayed resolutions which cause frustration to the users.

How to resolve Cars24 Complaints?

1. Contact Automobile Company:

Initially the consumer should try to contact the Cars24 Dealer in case of any issues in the vehicle. You should contact the customer care number of the company. They care about what customers say because they have to compete with other competitors. They usually solve problems quickly when customers complain.

2. Use Social Media:

You may also join social media, which act as a tool for lodging complaints. Social media would turn out to be a powerful platform through which people raise their voices in front of everybody and hold companies responsible for what they do. Sometimes, it gets faster responses from their marketing/influencing team since they would like to protect the brand’s reputation online.

2. Send Legal Notice

You have an option to send a legal notice to such an online platform. You can even drag them to court if they are involved in fraudulent activities. Also, you can file a case in a consumer court. Voxya’s team of the best lawyers can help you to send a professional legal notice.

3. File a case in Consumer Forum

Additionally, if you are dissatisfied with the results, at last you can explore online consumer forums. If still your problem exists and can’t be solved, you can opt for these platforms like Voxya which are reputable platforms where consumers can state their grievances and seek judgments. Voxya, in particular, is recommended for those considering legal action.