How to resolve Ditch the Guilt complaints?

Ditch the Guilt is a chocolate and cookies brand known for its zero-added-sugar, high-protein chocolates and cookies made with organic Indian cacao and other natural ingredients. The brand markets its products as healthy dessert alternatives, suitable for people with diabetes and those following ketogenic diets, offering various flavors inspired by popular desserts. However, the brand has also faced significant backlash from customers on social media, with numerous Ditch the Guilt complaints about order issues, incorrect deliveries, and poor customer service, with some users calling it a scam.

Common complaints against Ditch the Guilt

No customer support: Many consumers complain about providing poor customer support service. At the time of need, they do not provide any assistance.

Stale or Damaged Goods: A frequently reported problem is receiving broken or stale cookies, with customers noting that the products did not meet freshness expectations.

Misleading Quality: Some customers have reported that products spoil or lose their taste even before the advertised shelf life, suggesting a potential issue with product quality control.

Mismatched Orders: Reports indicate instances where customers received the wrong items in their orders.

No Order Cancellations: Ditch The Guilt’s policy states that orders cannot be changed or cancelled once placed because products are often manufactured on demand. This can be a point of frustration for customers.

How to resolve Ditch the Guilt complaints?

1. Contact the customer support team: First, try connect with the customer service of the Ditch the Guilt of your city. They usually try to fix problems quickly. You can find their number in the website. You can also use chatbots that can help you.
2. Report to FSSAI: If the website doesn’t solve your problem, you can complain to FSSAI (Food Safety and Standards Authority of India). They make sure food is safe. You can complain on their website or call them at 1800112100. Attach any evidence you have, like pictures or messages.
3. Send a Legal Notice: If you still don’t get a solution, you can send a legal notice. This tells them you might take legal action if they don’t fix the problem. You can use Voxya to send the notice.
4. File a Complaint with Consumer Forum: Moreover, seeking online consumer forums becomes a critical activity, If still your problem persists and cannot be solved and you’re looking for further avenues and possibly legal means, you can take up these actions too. There are quite popular platforms, like Voxya, where you can voice your grievances and judgments. In fact, it is recommended for those looking for legal action through Voxya.