How to resolve DTDC complaints?

DTDC Express Limited is a big courier and logistics company in India, with its head office in Mumbai. It is also called Desk to Desk Courier & Cargo. DTDC delivers parcels and documents within India and abroad. They also offer extra services like warehousing, distribution, tracking, insurance, and special packaging to help customers.

But, many people face problems with DTDC such as late deliveries, no proper tracking updates, wrong shipments, and poor customer support. If you face such issues, you can easily file a DTDC complaint online by following simple steps.

Common complaints against DTDC

No Refund: Customers usually face problems in processing refunds or the company declines to refund the amount if something unexpected happens in delivery.

Not responding customer care: Many people have complained that the customer support team does not reply to them. Customer support may even ignore consumer emails and messages as well as calls.

Fraudulent practices by booking agents: Some unscrupulous agents may indulge in fraudulent activities such as overcharging customers for delivery, or transportation of the product.

Delay in delivery: DTDC is known for propmt delivery but most people have to suffer from the delay in delivery, failure to deliver in time which causes frustration and dissatisfaction.

Lost or Damaged Packages: Most of the consumer faces the instances where the packages are lost in transit or arrive damaged.

How to resolve DTDC complaints?

Contact Customer Care team

First, you can get in touch with DTDC customer care team via phone or email available 24/7. You can also call DTDC’s customer care number in India. And if you want to mail your concern in writing you can mail them on their official Email ID customer.support@dtdc.com.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution. Give specific details like emails, or messages exchanged with DTDC.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against DTDC. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If the issue you are facing with the DTDC remains unsolved, you may decide to consult a lawyer and file a case against DTDC in the consumer court. Lodge your complaint with the nearest District Consumer Disputes Redressal Forum under a legal practitioner. Filing a case will involve submitting an application to the consumer court with jurisdiction based on the area where one stays. You must file a description of the complaint, evidence of unfair trade practices or service deficiencies, and the relief sought.