How to resolve complaints against HDFC Bank?

HDFC Bank, short for Housing Development Finance Corporation Limited, is an Indian private sector bank and financial services company headquartered in Mumbai. Incorporated in 1994, it was one of the first financial institutions approved by the Reserve Bank of India to set up a private bank, aiming to serve customers with a world-class banking experience rooted in operational excellence, customer focus, and sustainability. If you facing these issues with HDFC Bank you have several accessible avenues to file HDFC Bank complaints. If you are looking for a solution, here are the steps -

Most Common Issue Reported Against State Bank of India Bank

Fraudulent transaction: The most common problem consumers face today is a fraudulent transaction that leaves you helpless. As the number of online payments has increased, so has the cases of fraud. Banks take a lot of time in resolving such complaints, and customers get frustrated with the process.

Beneficiary not credited: The amount deducted from my account has not been credited to the beneficiary even after it was reflected in a successful transaction.

Poor customer support: Mostly, the customers face some very bad customer service, including rude behavior and poor handling of issues by the banking representatives.

Unauthorized Wallet transaction: A complaint regarding an unauthorized transaction from wallet without my consent or knowledge.

Amount deducted but the transaction failed: Customers oftenly face an issue where an amount was deducted from bank account, but the transaction failed to go through, causing inconvenience and confusion.

How to resolve complaints against HDFC Bank?

Report Complaints Online

The easiest way to raise complaints with HDFC Bank is through their online redressal system, which you can perform through their website by clicking on the “Grievances” tab on the top menu and then selecting the “Online Grievance Registration & Tracking” option under the “Grievance Redressal” section. This process allows customers to register their complaints quickly by providing necessary details like account number, complaint category. The online process typically takes 5–7 working days for resolution.

Contact Customer Care.

Engage with the customer care service which is always ready to help its users. HDFC Bank provides customer care numbers 1800 2600, enabling customers to raise their concerns. You can also file your complaint in writing via email to support@hdfcbank.com.

Take your complaint to the Banking Ombudsman.

If your complaint is not resolved by HDFC Bank within 30 days, you can escalate it to the Reserve Bank of India (RBI) Banking Ombudsman.

Compose a formal letter of complaint with necessary information and send it to the Ombudsman either through their online platform or by mail. They will assess your situation and strive to resolve Banking issues.

Other key resources

Along with the above channels, HDFC Bank customers can also take advantage of additional facilities to address their concerns. The bank has appointed a Nodal Officer for COVID-19 Public Grievances to resolve pandemic-related issues promptly. Additionally, customers can reach out to the DBT Aadhar Grievance Redressal Nodal Officer under the DBT (Direct Benefit Transfer) scheme for assistance with Aadhar-mapping complaints.

Online consumer forum.

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline and Voxya provide avenues for filing complaints against HDFC Bank. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.