How to resolve Savana complaints?

Savana is a London-based fashion brand, launched as a sister brand to Urbanic. It’s specifically tailored for Gen Z women, aiming to offer a curated collection of stylish, high-quality, and affordable clothing. The brand emphasizes individuality and the interconnectedness of youth, drawing inspiration from the Savannah’s diverse and dynamic nature. It was launched at a grand event at the British High Commissioner’s residence in Delhi, marking its entry into the Indian market. According to the survey, there are many complaints filed against Savana. In this article, we will discuss about Savana complaints and how to resolve them.

Common complaints against Savana

Poor Quality and Durability: Customers often experience dissatisfaction with its low quality of apparel and lack of durability in the item. Poor materials result in poor-quality clothes.

Refund problems: There have been criticisms where customers have reported refunds being processed but not credited to their accounts.

Delivery Personnel: Rude or unprofessional behavior from delivery personnel, creating difficulty in returning or exchanging items, even when new.

Refused replacement or exchange: This is happening to so many people who have received defective clothing and are now being denied exchange as the store manager is avoiding them.

No customer support: Many consumers complaints about providing poor customer support service. At the time of need, they do not provide any assistance.

How to resolve Savana complaints?

Contact customer support team

Start by reaching out to Savana customer service department. You can typically find their contact information on your purchase receipt. Explain the issue you’re facing with your product and provide relevant details such as your purchase date, invoice number, and the nature of the problem.

Utilize Social Media platform

You can also reach out to Savana through social media platforms which is a good tool to file complaint. Social media is a strong platform for consumers to publicly raise their concerns and make companies accountable. You can follow Savana on their social media like Facebook and Twitter. Social media posts sometimes get faster responses from their marketing/influencing teams that try to protect the reputation of the brand online.

Online Consumer Complaints Forums

Also, Online consumer forums can serve as an effective platform to vent and seek redressal of grievances. Websites like Consumer Helpline, and Voxya provide avenues to lodge complaints against Savana. These platforms not only give a voice to the consumers but also provide legal redressal if required. Voxya, especially, is known to escalate complaints and take legal recourse.

File a case in consumer court

If all above efforts to obtain successful aid and relief for using Savana have been in vain, the final option is to file legal action in consumer courts. Lodge complaint at the District Consumer Disputes Redressal Forum nearest to your area through a lawyer. To file a case, present an official application to the consumer court of jurisdiction which depends on location.