How to resolve Domino’s complaints?

 

Domino’s is a global pizza restaurant chain and pizza delivery company founded in 1960. It’s known for its focus on pizza delivery, but also offers a variety of other menu items like pasta, chicken wings, and sandwiches. Domino’s has a large presence in India and internationally, with thousands of stores across many countries. However, despite its huge fan base and popularity many consumers file Domino’s complaints such as stale or expired items, variations in taste, hygiene and sanitation issues, unsatisfactory responses to complaints, etc. In this article, we will discuss about how to resolve Domino’s complaints.

Common complaints reported against Domino’s

Stale food delivered : Many consumers often experience smell in the pizza, which can harm their health.

Less Quantity: Consumers also complain about quantity of product which is less according to price and competitors often offers good quantity is same price.

Hygiene and Sanitation: Some stores faced reports of hygiene and sanitation issues, worrying consumers about food safety.

No customer support: Many consumers complain about providing poor customer support service. At the time of need, they do not provide any assistance.

Refund not received: This is occurring to many individuals who have face difficulties in getting refund as customer service is avoiding them.

Bad packing: Sometimes we receive the food in bad condition which spoils the meal this is because of it bad packaging by a restaurant.

Delay in delivery: The majority of customers experienced significant delays in receiving their food, exceeding the expected arrival time, because the delivery person was late to pick up or the food was not yet prepared due to negligence.

How to resolve Domino’s complaints?

1. Contact the customer support team : First, try connect with the customer service of the Domino’s stores of your area from where you have place the order. They usually try to fix problems quickly. You can find their number in the app. Domino’s online apps even have chatbots that can help you.
2. Report to FSSAI: If the app doesn’t solve your problem, you can complain to FSSAI (Food Safety and Standards Authority of India). They make sure food is safe. You can complain on their website or call them at 1800112100. Attach any evidence you have, like pictures or messages.
3. Send a Legal Notice: If you still don’t get a solution, you can send a legal notice. This tells them you might take legal action if they don’t fix the problem. You can use Voxya to send the notice.
4. File a Complaint with Consumer Forum: Moreover, exploring online consumer forums becomes pivotal, If still your problem exists and can’t be solved and you’re seeking for more avenues and possibly legal means, you can opt these actions too. Platforms like Voxya are reputable platforms where consumers can state their grievances and seek judgments. Voxya, in particular, is recommended for those considering legal action.