How to resolve complaints against Nykaa Fashion?

Nykaa Fashion is an Indian company selling beauty, wellness, and fashion products, headquartered in Mumbai. Nykaa retails a wide range of products for women and men, comprising makeup, skincare, haircare, fragrances, bath and body, and personal care. They also sell products from over 2,000 brands. It offers services such as beauty and makeup blog, expert portal with makeup stylists, skin, hair, personal care, and wellness experts.

Nykaa has over 100 physical stores, and the company also sells products on its website, www.nykaa.com and mobile app. Despite its popularity and wide usage consumer often face problems and issues while shopping with Nykaa, If you encounter any problem you can report or file Nykaa complaint and explain the situation and provide details. Here are the steps you can follow.

Common complaints against Nykaa Fashion

Poor Customer Service: Most consumers complain about delay in giving responses and failure to give a resolution of the problems like returning or receiving refund.

Bad Quality of Product: Mostly, it happens that the product received by the customers does not match the quality what they have expected or what the description says, and hence, dissatisfaction is triggered.

Delayed in Delivery: At times, the delivery gets delayed, or the product never reaches by the date promised; this happens when there is an increase in demand.

No refund/replacement: E-commerce sites normally do not return the money in case of any unexpected happening such as cancellation of the order etc.

Wrong product: Most of the time it happen that the customer receives wrong product which is unexpected. Also the consumer often faces problem in returning the product.

How to resolve complaints against Nykaa Fashion?

Get in touch with the company: First try to contact the company’s customer care support team on their website or app. Just search for a helpline or a customer service contact number to communicate your complaint directly with them.

Use Social media: If you don’t get any satisfactory response through the customer support department, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If nothing else works, you should try with the consumer forum or consumer court. Here, their expertise comes in helping the consumer with their issues and guiding them on how to take action if one has a specific consumer grievance.

You can also find assistance at Voxya. Such websites are customer complaint resolution focused and provide quick relief for your issue..

File a case in consumer court

If your complaint is not resolved, you may consult a lawyer and file a case against the company in consumer court. File complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case includes filing an official application to the consumer court with jurisdiction based on the location. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.