How to resolve Rapido complaints?

Rapido is an Indian ride-hailing platform that connects users with drivers for on-demand bike taxi, auto, and cab services, providing a cost-effective and convenient solution for intra-city travel, especially during peak traffic hours. The service operates through a mobile app available on Android and iOS, offering features like real-time tracking, fare estimates, and multiple payment options to facilitate first-mile and last-mile connectivity.  However, consumer face complaints against Rapido which include the misleading advertisement of services and offers, service deficiencies, non-refund of paid amounts, and overcharging. In this article, we will discuss how to resolve Rapido complaints.

Common complaints against Rapido

• Non-Refunds: Many consumers complained about the non-refund of amounts paid for services that were not delivered. 
• Overcharging: Customers reported instances of being overcharged by captains, sometimes significantly more than the app's estimate.
• False Promises: Rapido advertised "Auto in 5 minutes or Rs 50 cashback" and other "guaranteed" services, but these were often not fulfilled in reality. 
• Unresponsive Customer Support: Some users experienced unhelpful customer support, with chats being closed prematurely or automated responses being useless for their specific issues. 
• Captain Behavior: Some Rapido captains were described as harsh, arrogant, and having indecent behavior.

How to resolve Rapido complaints?

Contact Customer Care

First, you can get in touch with Rapido customer care team via phone or app, which is available 24/7. Try the in-app support feature in the Rapido app by navigating to the "Help" section and selecting the relevant trip. If the issue isn't resolved, you can send a detailed email to their customer support team or reach out via their official website's contact section.

Utilize Social Media

Secondly, You can also engage through social media platforms which is an effective tool to file complaints against Rapido. Social media serves as a powerful platform for consumers to publicly address concerns and hold companies accountable. Tagging them on Social media sometimes get faster responses from their marketing/influencing teams aiming to protect the brand’s reputation online.

Online consumer forum

Now if you still seeking for more effective means to show your frustration and suffering, consumers have the option to file complaints through online consumer forums like Consumer Helpline and Voxya. These platforms help consumers in seeking justice and resolving disputes with companies. Voxya, in particular, is recommended for those seeking legal action against Rapido.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against Rapido in consumer court. Submit complaint to the District Consumer Disputes Redressal Forum through a lawyer. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.