How to resolve Urban Company complaints?

 

Urban Company is a popular online platform which provide home services to customers founded in 2014 by Abhiraj Bhal. It connects users with various professional home services. Urban Company offers a user-friendly platform for booking home services quickly, with the comfort of the home. Users can easily connect with verified professionals for a variety of services such as services of home salon, spa services, makeup artists, electricians and plumbers services, Home cleaning, and Pest Control services insuring quality and reliability. However despite its popularity and wide users many consumer encounter issues with the services provided by Urban Company like inconsistency in service quality, services are overpriced and issues with booking appointments, etc and file a Urban Company complaint. In this article, we will discuss complaints regarding Urban Company and how to resolve them.

Common Complaints against Urban Company

Urban Company is quite popular as well it gets praise but some common complaints have been raised by users. These issues include:

Issues in quality of services: Some users experience bad service quality. While many professionals are skilled but mistakes due to carelessness, leading to dissatisfaction to customers

Pricing Issues: Customers often feel that the services are overpriced. There have been complaints about unexpected additional charges are added to the service.

Issue in Scheduling Appointment: Users often complaints regarding slow customer support. Users sometimes struggle to get appointment timely.

Bad behaviour by service provider: Many consumer experience bad or rude behaviour by company staff or from service providers, such as poor communication, lack of punctuality.

Refund not given: Company decline to refund the amount if something unexpected happens, such as illness or accident.

How to resolve Urban Company complaints?

Visit the Website

Initially, visit the official website where you have your account and you can address your complaint. Visit the “Contact Us” section where you can choose to either send an email, begin a live chat. Provide a thorough description of your complaint. This will assist their service team in addressing your issue more efficiently. If your issue is not addressed here for some special reason, you can request to elevate it to the customer support team.

Contact Customer Care

You can get in touch with customer care team via phone or email available 24/7. You can typically find contact information on their website. Explain your issue clearly and provide any relevant details like the nature of the problem and if you want to mail your concern in writing you can mail it from the official website the most up-to-date email.

Utilize Social Media

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution.

Online consumer forum

Now if you still seeking for more effective means to show your frustration and suffering, consumers have the option to file complaints through online consumer forums like Consumer Helpline and Voxya. These platforms help consumers in seeking justice and resolving disputes with companies. Voxya, in particular, is recommended for those seeking legal action against Urban Company.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against Urban Company in consumer court. Submit complaint to the District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court. Despite spending lots of time and effort, hire a lawyer who can assist in resolving issues and receiving compensation through the Consumer Court. At Voxya you can hire a consumer court lawyer if you want to file a case in Consumer Court.