How to resolve Shadowfax complaints?

Shadowfax is an Indian-based logistics and delivery company. It provides solutions in a wide range of services, such as e-commerce, express parcel, and value-added solutions. The company offers same-day delivery via its “Prime” service and quick commerce with 10-minute delivery. Services by Shadowfax are available across more than 2,500 cities and over 18,000 PIN codes. However, despite its crucial importance and wide usage, many consumers file Shadowfax complaints such as delayed delivery, issues in updating the delivery status, wrong shipping, poor customer support, etc. If you encounter issues with Shadowfax, you can file a complaint by following below easy steps.

Common complaints against Shadowfax

No Refund: Consumers of these logistic company declines to refund the amount if something unexpected happens in delivery of the product.

Customer care not responding: A lot of people face problems related to customer care response, probably many companies’ customer support team ignores the consumer’s emails, messages, and calls.

Fraudulent activities performed by booking agents: Some corrupt agents may be involved in fraud activities such as overcharging consumers for delivering or transporting the commodity.

Package Handling: Consumer often faces instances where damaged or lost product or article handed by sellers which cause inconvenience to customers.

Delay in delivery: Shadowfax is known for prompt delivery but people often report late deliveries, missed time slots, or products arriving in poor condition which causes frustration and dissatisfaction.

Lost or Damaged Packages: Most consumers undergo the situations wherein the packages are lost while in transit or received in damaged conditions.

How to resolve Shadowfax complaints?

Contact Customer Care team

First, you can get in touch with the Shadowfax customer care team via phone or email available 24/7. Shadowfax’s customer care number in India is 080–6817 2518. And if you want to mail your concern in writing. You can often find an email option on their website or through their customer support section.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution. Give specific details like emails, or messages exchanged with Shadowfax.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against Shadowfax. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If the conflict you are facing with the Shadowfax remains unresolved you may opt to consult with a lawyer and filing a lawsuit against Shadowfax in consumer court. Submit a complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy.