How to resolve IndiGo Airlines Complaints?

IndiGo Airlines is a low-cost airline based in India that flies to many domestic and international destinations. It’s a famous airline in India by passenger count and fleet size. Although IndiGo Airlines is popular, there have been many complaints filed by consumers, like flight delays inconvenience by IndiGo staff, flight cancellations without refunds, mismanagement during the boarding process, luggage damage during travel, fraudulent job offers falsely attributed to IndiGo, etc. following the below steps you can also address your complaints against Indigo Airlines easily.

Frequent Complaints against IndiGo

Money deducted, Ticket not booked: Customers of major travel companies in Pune, Mumbai, New Delhi, and Bengaluru are facing this problem where ticket are not booked but money is does not being credited back to their bank accounts.

No Refund: IndiGo usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member.

Booking canceled: Passengers often experience this issue in which the booking tickets are canceled by travel companies at the last moment leaving you helpless.

Customer care not responding: A lot of individuals have expressed their concerns about the lack of response from the customer support team, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Bad hotel booked: This is most common complaint consumer often face that they booked bad hotel despite multiple follow-ups no refund and resolution provided to them.

Fraudulent Booking agents: Certain dishonest agents might participate in deceptive activities like charging customers too much, selling counterfeit tickets, or giving false information about travel plans.

How to resolve IndiGo Airlines Complaints?

Contact Customer Care

Initially, get in touch with IndiGo’s customer care team via phone or email. The airline has phone numbers for 24-hour assistance is 0124–6173838 and 0124–4973838 you can also write your complaint through email ID at nodalofficer@goindigo.in and appellateauthority@goindigo.in. consumers can provide feedback directly to IndiGo Airlines through their dedicated feedback platform.

Utilize Social Media

Secondly, consumers can use social media platforms to voice their concerns. Consumers can connect with IndiGo’s representatives by maintaining active profiles on popular platforms like Twitter, Facebook, and Instagram.

Online consumer forum

Moreover, online consumer forums have emerged as valuable platforms for lodging complaints and seeking justice. Websites like Consumer Helpline, and Voxya facilitate the submission of complaints and provide avenues for resolving disputes. Voxya, particularly, offers options for legal recourse for consumers seeking more robust solutions to their grievances.