How to resolve complaints against Just Herbs?

Just Herbs is an Indian brand which sells Ayurvedic skincare and hair care products. The products are based on certified organic and wildcrafted ingredients. Just Herbs is known for its sustainable approach in beauty.
Just Herbs offers products like anti-acne foaming face wash, and hair products for all your hairfall and hair-growth issues, Just Herbs offers Ayurvedic Bhringraj Hair Oil. It provides vegan and cruelty-free liquid lipsticks free from petrochemicals, silicones, and parabens. The products are certified by the Ministry of Ayush, Government of India. However, like other popular consumer brands, certain customers will have concerns or grievances about Just Herbs products and services. If you have faced problems and want to resolve Just Herbs complaints, this guide will help you understand the different channels to resolve your complaints effectively.

Common complaints against Just Herbs.

Poor Customer Service: Most consumers complain about delay in giving responses and failure to give a resolution of the problems like returning or receiving refund.

Bad Quality of Product: Mostly, it happens that the product received by the customers does not match the quality what they have expected or what the description says, and hence, dissatisfaction is triggered.

Delayed in Delivery: At times, the delivery gets delayed, or the product never reaches the date promised; this happens when there is an increase in demand.

No refund/replacement: E-commerce sites normally do not return the money in case of any unexpected happening such as cancellation of the order etc.

How to resolve complaints against Just Herbs?

Visit the Website

Initially, visit to the official website where you have your account and you can address your complaint. Visit the “Contact Us” section where you can choose to either send an email, begin a live chat, or request a call back from their team. Provide a thorough description of your complaint along with invoice number, date, and product names. This will assist their service team in addressing your issue more efficiently.

Utilize Social Media platform

Secondly, you can engage with Just Herbs through social media platforms which is an effective tool to file complaint. Social media serves as a powerful platform for consumers to publicly address concerns and hold companies accountable. By following Just Herbs on their social media like Facebook and Twitter.

Give specific details like order ID plus context of what went wrong and how you expect them to fix it. Social media posts sometimes get faster responses from their marketing/influencing teams aiming to protect the brand’s reputation online.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline and Voxya provide avenues for filing complaints against WishCare. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If all previous attempts to seek successful help and relief from using Just Herbs have been unsuccessful, the final choice is to seek legal action in consumer courts. Submit a complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. Filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit Just Herbs purchase receipts, a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy. There are small charges and lawyers can provide representation if necessary.