How to resolve complaints against GoMechanic?

GoMechanic is a technology-enabled, multi-brand car service and repair company in India. It offers a network of service centers for various car care needs, including periodic servicing, repairs, and detailing, and provides convenience through online booking, as well as doorstep pickup and drop-off services. GoMechanic aims to provide cost-effective and reliable solutions by using a business model that lowers prices compared to authorized service centers.  However, many consumers filed a GoMechanic complaints. In this article, we will discuss how to resolve complaints against GoMechanic.

Common complaints against GoMechanic

• Poor quality of repairs: Customers report that services were not completed properly, leading to new problems or the original issues not being resolved. 
• Vehicle damage: Cars have been damaged during the service process, such as parts being broken or installed incorrectly. 
• Unresponsive customer service: Customers report a lack of communication and an inability to get updates or assistance from their assigned "buddy" or the company. 
• Inflated or deceptive estimates: Some customers have received significantly higher repair estimates than expected, sometimes for parts that weren't actually needed. 
• Incomplete services: Customers claim that not all services included in a package were actually performed, even if they were charged for them. 
• Hidden costs: Despite being told services like pickup would be free, customers have been charged extra, especially for distances deemed "far" from the garage. 

How to resolve complaints against GoMechanic?

Get in touch with the company: Begin by contacting the company’s customer support team on their website or app. Search for a helpline or customer service contact number to communicate your complaint directly.

Use Social media: If you don’t get a response through traditional channels, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If you can’t find a solution elsewhere, you can seek help from the consumer forum or consumer court. Their expertise lies in resolving consumer grievances and helping you in taking legal action.

You can get assistance from platforms such as Voxya. They focus on aiding customers in resolving complaints and offer fast help in resolving your problem.

Approach Consumer Court

If all previous efforts fail, the final option is to seek help from your Consumer Disputes Redressal Commission to take legal action as a consumer regarding the issues. Submit your complaint letter along with supporting documents to the appropriate consumer court. Despite spending lots of time and effort, utilizing Hire a lawyer service can assist in resolving issues and receiving compensation through the Consumer Court. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.