How to resolve complaints against Purplle?

Purplle is an Indian online store that sells a wide range of beauty and cosmetic products from both Indian and international brands. It also offers a personalized shopping experience by suggesting products and shades based on your skin tone. Over time, Purplle has launched its own beauty brands and opened offline stores, making it a strong name in the Indian beauty market. But despite its popularity, many shoppers still face issues while buying from Purplle. If you encounter any problem you can report or file Purplle complaint and explain the situation and provide details. Here are the steps you can follow.

Common complaints reported against Purplle

Lack of Support: Most consumers complain about delays in giving responses and failure to give a resolution of the problems like returning or receiving refund.

Damaged, defective, or wrong products: You must raise a return request within 7 days of receiving the order. You will need to provide images of the product.

Product not as described: If the item does not match the website's description, you must submit a return request with photos for validation.

Refund processing: Once a returned item is received and verified, refunds are typically processed within 1–2 business days from Purplle's end. It may take longer for the funds to reflect in your bank account.

Wrong product: Most of the time it happen that the customer receives wrong product which is unexpected. Also the consumer often faces problem in returning the product.

How to resolve complaints against Purplle?

Get in touch with the company: First try to contact the company’s customer care support team on their website or app. Just search for a helpline or a customer service contact number to communicate your complaint directly with them.

Use Social media: If you don’t get any satisfactory response through the customer support department, consider reaching out to the company on social media platforms like Twitter or Facebook. Many companies have teams dedicated to handling customer complaints on social media.

Consumer Forum: If nothing else works, you should try with the consumer forum or consumer court. Here, their expertise comes in helping the consumer with their issues and guiding them on how to take action if one has a specific consumer grievance.

You can also find assistance at Voxya. Such websites are customer complaint resolution focused and provide quick relief for your issue..

File a case in consumer court

If your complaint is not resolved, you may consult a lawyer and file a case against the company in consumer court. File complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case includes filing an official application to the consumer court with jurisdiction based on the location. At Voxya You can hire a consumer court lawyer if you want to file a case in Consumer Court.