How to resolve MakeMyTrip Complaints

MakeMyTrip is very famous online travel companies operates in India which provides services such as hotel reservations, flight bookings, bus tickets, holiday packages, car rentals, and rail tickets. According to survey, it receives complaints from its consumer such as unsatisfactory responses from customer support, incorrect travel dates or destinations, delays in processing refunds for canceled bookings or unsuccessful transactions, and expected fees or charges during the booking process, etc, and file MakeMyTrip complaints. Here are the steps you can follow to resolve complaints against MakeMyTrip.

Frequent Complaints against MakeMyTrip Complaints

Amount deducted but ticket not booked: Customers of such travel companies in metro cities used to encounter this problem where the ticket is not booked, but the amount is not getting credited back to their bank accounts.

No Refund: Airline industries usually do not refund the amount in case of something unexpected happens like a family member falling ill or getting into an accident.

Booking canceled: Passengers often experience this issue in which the booking tickets are canceled by travel companies at the last moment leaving you helpless.

Customer care not responding: A lot of individuals have expressed their concerns about the lack of response from the customer support team, many companies’ customer support may ignore the consumer’s emails, messages, and calls.

Bad hotel booked: This is most common complaint consumer often face that they booked bad hotel despite multiple follow-ups no refund and resolution provided to them.

Fraudulent Booking agents: Certain dishonest agents might participate in deceptive activities like charging customers too much, selling counterfeit tickets, or giving false information about travel plans.

How to resolve MakeMyTrip Complaints?

Contact Customer Care team

Initially, you can get in touch with MakeMyTrip customer care team via phone or email available 24/7. MakeMyTrip’s customer care number in India is +91–124–4628747. And if you want to mail your concern in writing you can mail them on their official Email ID. MakeMyTrip customer support address is also provided for those who prefer to contact them through traditional mail.

Utilize Social Media platform

Secondly, consumers can take the help of social media channels which is a powerful and effective means to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms offer a public forum for addressing grievances and seeking resolution.

Provide all details, such as screenshots of e-mails or messages exchanged between you and the customer service team of MakeMyTrip. This clear documentation might prove really helpful in strengthening your case.

Online Consumer Complaints Forums

Additionally, Online consumer forums offer an effective platform for expressing grievances and seeking redressal. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against MakeMyTrip. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.

File a case in consumer court

If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against MakeMyTrip in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy.