Goibibo is an online platform that caters to several travel services in India. It provides us services like bookings of flight , hotel reservations of hotel, bus tickets, and holiday packages. It is also known for giving us a user-friendly platform where travelers can compare prices, find deals, and manage their travel arrangements. Goibibo facilitates its customers to give their reviews which help users to make informed decisions about travel plans. Despite its wide users, it receives complaints from its consumer such as unsatisfied reply from customer support, incorrect travel dates, delays in the processing of refunds for bookings canceled or failed transactions, and the expected fees/charges during the process of booking, etc, and file Goibibo complaints. Here are the steps you can follow to resolve complaints against Goibibo.
Frequent Complaints against Goibibo Complaints
Unsatisfactory reply from customer support: Customers of such travel companies used to encounter this problem where the customer support team is unresponsive and gives unsatisfactory reply.
No Refund: Goibibo often stuck the money and do not refund the amount in case of something unexpected happens like a family member falling ill or getting into an accident.
Incorrect travel dates: Passengers often experience this issue in which the travel companies communicate incorrect or wrong travel dates at the last moment leaving you helpless.
Customer care not responding: A lot of consumers are left in grievance when customer care do not assist and provide response to the customer, many companies’ customer support may ignore the consumer’s emails, messages, and calls.
Bad hotel booked: This is most common complaint consumer often face that they booked bad hotel despite multiple follow-ups no refund and resolution provided to them.
Fraudulent Booking agents: Certain dishonest agents might participate in deceptive activities like charging customers too much, selling counterfeit tickets, or giving false information about travel plans.
How to resolve Goibibo Complaints?
Contact Customer Care team
First, you can get in touch with Goibibo customer care team via phone or email available 24/7. Goibibo’s customer care number in India is 0124 6280407. And if you want to mail your concern in writing you can mail them on their official Email ID feedback@goibibo.com.
Utilize Social Media platform
Secondly, consumers can take the help of social media platform which is considered as a powerful tool that help to communicate with companies such as Twitter, Facebook, and Instagram pages these platforms help in addressing grievances and seek resolution.
Give specific details like screenshots, emails, or messages exchanged with Goibibo.
Online Consumer Complaints Forums
Additionally, Online consumer forums provide us easy platform for expressing grievances and seek resolution. Websites like Consumer Helpline, and Voxya provide avenues for filing complaints against Goibibo. These platforms not only amplify consumer voices but also facilitate legal recourse if necessary. Voxya, in particular, stands out for its ability to escalate complaints and take legal action.
File a case in consumer court
If your complaint remains unresolved you may consider consulting with a lawyer and filing a lawsuit against Goibibo in consumer court. Submit complaint to the nearest District Consumer Disputes Redressal Forum through a lawyer. The process of filing a case involves submitting an official application to the consumer court with jurisdiction based on the location. You must submit a description of the complaint, evidence of unfair trade practices, service deficiencies, and the desired remedy.
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